MICROSOFT DYNAMICS 365
FOR FIELD SERVICE
For organizations providing field-based services to their clients, Microsoft Dynamics 365 for Field Service helps maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services.
Microsoft Dynamics 365 for Field Service is an end-to-end solution that can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support.
Microsoft dynamics 365 for FIELD service features
Dynamics 365 Field Service provides a complete field service management solution, including:
Service Agreements
capture customer information, SLAs, and recurring preventive maintenance schedules to ensure accurate service delivery
Asset Management
manage and control customer service location and asset information to maintain a 360-degree view of service considerations and history
Inventory Management
manage service inventory, set re-order points, and track stock down to the truck level to drive efficiencies and response times
Work Orders
quickly generate work orders to dispatch field personnel to service locations
Scheduling and Dispatch
manage individuals, teams, and assets with a flexible drag-and-drop graphical schedule board and a shared resource pool with Dynamics 365 PSA
Resource Schedule Optimization
optimize your service scheduling activities with intelligent scheduling, resource skills matching, automated routing, and step-by-step travel directions
Preventative Maintenance
automatically generate recurring work orders to ensure that customer assets are properly maintained before issues occur
Customer Billing
quickly turn completed work orders into customer invoices for billing your chargeable work
Mobile Apps
provide technicians and field resources with real-time access to information and processes across all devices and platforms, with both online and offline modes
Integrated Communications
ensure real-time communication and collaboration between customer service, dispatch, field agents, and customers via integration with Office 365 tools like Skype for Business
Service Intelligence
leverage big data, IoT, machine learning, and embedded analytics to gain real-time visibility and predictive insights
