MICROSOFT DYNAMICS 365
FOR CUSTOMER SERVICE
Every customer interaction matters in customer service. The Microsoft Dynamics 365 for Customer Service solution helps organizations respond faster to customer service issues by empowering employees to deliver consistent, efficient customer care.
Microsoft Dynamics 365 for Customer Service can help your firm maximize brand loyalty and improve the value you’re providing to clients by allowing them to engage on their terms, whether it’s through self-help, employee assisted, or on-site service.
Microsoft dynamics 365 for customer service features
Microsoft Dynamics 365 for Customer Service helps your organization be at its best by having all of the necessary tools and information at your fingertips to deliver outstanding customer service.
Omni-channel capabilities
enable end-to-end customer services across assisted service, self-help, and on-site services
Self-service and communities
utilize support portals to deliver up-to-date and personalized answers, as well as connect with peers and subject matter experts
Case and interaction management
track customer service cases through the full customer service cycle, from registration to resolution, to maintain a 360-degree view of your customer
Incident routing and queuing
route service incidents to the appropriate personnel for action through rules-based workflows and support queues
Knowledge-base management
build and manage knowledge bases to expedite support answers and share experiences both internally and externally
Service intelligence
leverage embedded reports and analytics to help identify trends, anticipate opportunities and gain insights using rich analytics
Integrated communications
quickly view presence indicators and initiate calls, emails, or IMs with customer service colleagues through Skype for Business integration
Mobile access
easily access and update key customer service information using cross-platform mobile apps
